Thanks for purchasing our product at www.neweraworld.in you can raise a return/ replacement request within 3 days from the date of delivery, if you’ve received wrong or expired product(s).
- Please raise a request here with order and contact details
- You can also raise a request with us by mail at info@neweraworld.in.
- In case of damaged/ missing product(s), raise a return/ replacement request within 2 days from the date of delivery, within 2 working days we review your return request.
- After reviewing your return request, we will send our courier partner to pick up the products delivered to you.
- In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges, either in your Google pay or PayTM Wallet .
- After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.
In below conditions you can replace your product:
- Wrong product delivered. Expired product delivered
- Damaged product delivered – Physical damage/ tampered product or packaging. Incomplete order – missing products
Under what conditions return/ replacement requests will not be accepted?
- Opened/ used/ altered products.
- Original packaging (mono cartons, labels, etc.) missing.
- The return/ replacement request is generated after 2 days from the date of delivery.
- The damaged/ missing product is reported after 2 days from the date of delivery.
Return process:
Once you request to return a product, a pick up is organized for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated.
Cancellation Policy:
You can also get in touch with our Customer Care team with your order number to raise a cancellation request. After confirming cancellation by calling +91 -98961-16989 or by emailing us at www.info@neweraworld.in.. If your order has been dispatched but yet to be delivered, please do not accept delivery and contact Customer Care to inform them of the same. In case of Prepaid orders Refunds will be processed as per our Return policies.
Refund policy:
In case of prepaid orders, payment will be returned to the bank account/ credit/debit card or where the payment was made from within 5 business working days. For Cash on Delivery orders customers will be required to provide bank details where they would like to receive the refund